RETURN POLICY

• KULOOS does not offer a “cash refund”. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before kuloos starts processing the shipment. Or if an article is found to be defective during Quality Control and being the only piece available, gets removed from the order.

• Customer may cancel the order at any time before the order has been processed. kuloos has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution.
• Any items purchased from SALE cannot be returned or exchanged

SHIPPING POLICY

• Our order delivery time is 3-5 working days
• All Eid orders will take a minimum of 10 working days to be shipped 
• You are applicable for exchange if you inform us within 24hrs.
• The item should be unworn and tagged if you wish to exchange.
• kuloos has the right to cancel orders for reasons such as - items out of stock, pricing errors, article found defective in Quality control etc